Claims Verification and Establishing Liability
Pinkerton commences an investigation immediately instructions are received, which will normally be before any claim is made against a client’s insurers. This will allow evidence to be collected at an early stage in order to identify the area of liability. Any delay of the investigation makes the chances of a recovery less likely. A factual report detailing the full circumstances of the loss is subsequently submitted which assists any loss conciliation for insurance companies who provide cover for freight handlers and operators.

HM Customs & Excise and Police Liaison

Pinkerton always works closely with all governmental law enforcement and revenue agencies involved and we maintain a close liaison with departments who have a responsibility within the air freight industry. Regular contact is also maintained with security managers within the airline concerned and the air cargo industry as well as road haulage companies.

Dangerous Goods Safety Advisers and Health & Safety Advisers

Pinkerton can also furnish the services of fully qualified Dangerous Goods Safety Advisers and Health and Safety experts. This is a complete safety service available to all warehouse operators and freight forwarders.

Warehouse Security Surveys
Warehouse security surveys are conducted by senior Pinkerton personnel with experience in all aspects of security, including manned guarding, CCTV, access control systems and asset tagging. We examine existing security measures and advise on the systems efficiency and whether upgrading or complete renewal is required. A comprehensive report is subsequently submitted to the client. Further discussions usually then take place with the client to establish a plan for the implementation of the recommendations made.

Customer Validations
Customer validation examinations are undertaken by Pinkerton investigators in accordance with The Aviation Security (Air Cargo Agents) Regulations. This assists the client to handle their customers’ freight as “known cargo”.